Terms & Conditions.

01Agreement to terms

This agreement takes effect when you accept a written proposal, sign a statement of work, or otherwise instruct us to commence work — whichever happens first. Where a separate signed contract or statement of work exists, that document takes precedence over these Terms to the extent of any conflict.

We may update these Terms from time to time. The version in force is the one published on this page at the date your project commenced, unless we agree otherwise in writing.

02Scope of services

We provide digital product services across four disciplines: websites, branding, software, and mobile applications — spanning engineering, design, and strategy. The specific deliverables, milestones, and exclusions for your engagement are defined in your proposal or statement of work.

Anything not expressly listed as a deliverable is considered out of scope. Additional work may be quoted separately and is subject to your written approval before it begins.

03Proposals & quotes

Proposals are valid for thirty (30) days from the date of issue unless stated otherwise. Estimates are based on the information available at the time of quoting; material changes to scope, requirements, or assets may affect cost and timeline.

• Fixed-scope projects are quoted as a single price against a defined deliverable list.
• Ongoing or retained work is billed at the rate and cadence set out in your agreement.

04Fees & payment

Unless agreed otherwise, projects are invoiced in stages — typically a deposit to reserve your slot and begin work, with the balance due on milestones or completion. Invoices are payable within fourteen (14) days of the invoice date.

Late payments may incur statutory interest and accrued costs of recovery as permitted under applicable law. We reserve the right to pause work on overdue accounts until payment is received. All fees are exclusive of VAT and any applicable taxes unless stated.

05Timelines & client responsibilities

Project timelines assume the timely delivery of materials, feedback, and approvals from you. To keep your project on schedule, you agree to:

• Provide content, brand assets, and access credentials when reasonably requested.
• Nominate a single point of contact authorised to give feedback and approvals.
• Respond to requests for feedback within agreed review windows.

Delays caused by outstanding inputs, late feedback, or third-party dependencies may shift delivery dates and are not the responsibility of the Studio.

06Intellectual property

On full payment of all outstanding fees, ownership of the final deliverables produced specifically for your project transfers to you. Until payment is received in full, all work product remains the property of the Studio.

We retain ownership of our pre-existing tools, libraries, frameworks, and know-how, and grant you a non-exclusive licence to use them as embedded in your deliverables. We reserve the right to display completed work in our portfolio and marketing unless you request confidentiality in writing.

07Revisions & acceptance

Each engagement includes a defined number of revision rounds as set out in your proposal. Additional rounds beyond that allocation are quoted separately. Deliverables are deemed accepted if no material issues are raised within the review window specified in your statement of work.

08Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in the course of the engagement, and to use it only for the purpose of delivering the project. This obligation survives the termination of the agreement.

09Warranties & limitation of liability

We deliver our services with reasonable skill and care and in line with professional standards. Beyond this, deliverables are provided "as is" and we make no further warranties, express or implied, regarding fitness for a particular purpose.

To the maximum extent permitted by law, our total liability arising out of or in connection with the engagement is limited to the total fees paid by you for the project in question. We are not liable for indirect, incidental, or consequential losses, including loss of profit, data, or goodwill. Nothing in these Terms limits liability that cannot be excluded by law.

10Termination

Either party may terminate the engagement with written notice if the other commits a material breach that is not remedied within fourteen (14) days. On termination, you agree to pay for all work completed and committed up to the termination date.

11Governing law

These Terms are governed by the laws of the Federal Republic of Germany. The courts of North Rhine-Westphalia have exclusive jurisdiction over any dispute arising from or in connection with this agreement, subject to any mandatory consumer protections that may apply.

12Contact

Questions about these Terms can be directed to our team at info@auren.studio. We aim to respond within 24 hours on business days.